Exchange & Refund Policy

At Moj Official, we give our users a 7 days return policy, which means you have 7 days after receiving your item to request a return.

Refund option doesn't apply on Sale items unless the product has a fault from our side.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the proof of purchase.

Please note: If a return is requested for any issue, an 18% GST deduction will apply on the refund amount. Only items with tags attached are eligible for return — sale/discounted items will not be accepted for return.

To start a return, you can contact us at mojofficialstore@gmail.com, DM us on Instagram or contact us on WhatsApp at 0321 6422324.

If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mojofficialstore@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item within 24 hours of receiving the order, so that we can evaluate the issue and make it right.

Exchanges

You can always exchange items if they are defective or sent incorrectly. In order for us to facilitate you with this, please ensure that:

• Product is unused
• The product is not washed
• The return is reported within 24 hours of receiving the order

Refunds

Refunds are made within 24 hours in your bank account, JazzCash or Easypaisa account once the complaint is approved by our team.

If a return is approved for a reported issue, an 18% GST deduction will be applied to the refund amount as per policy.